AI Web-based Computer Service Management System at PUSCOM
DOI:
https://doi.org/10.5281/zenodo.16280893Keywords:
Service Management System, Artificial Intelligence, Chatbot, Web-BasedAbstract
This research aims to develop a web-based computer service management system with artificial intelligence (AI) integration at PUSCOM to address challenges in manual service management, such as customer data recording, service status tracking, and report generation. The problems faced by PUSCOM include potential data errors, loss of physical documents, and delays in performance evaluation due to manual processes. The research method used is the Agile SDLC approach, covering problem identification, data collection through interviews and documentation, functional and non-functional requirements analysis, system modeling using UML, NoSQL Firebase database design, interface design, implementation using Next.js and Javascript, and AI chatbot integration using Vercel AI SDK with the Google Gemini model. The research results demonstrate the successful development of a system capable of automating data recording, facilitating online service registration, managing products, and providing an AI chatbot to assist admins in report generation and real-time damage analysis. This system is proven to enhance operational efficiency, reduce manual errors, and support strategic decision-making at PUSCOM, contributing to improved service quality and customer satisfaction.
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Copyright (c) 2025 Muhammad Irvan Shandika, Kusnawi, S.Kom, M.Eng (Author)
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