BUSINESS PROCESS MANAGEMENT IN IT COMPANY: SYSTEMATIC LITERATURE REVIEW

Authors

  • Alaric Rasendriya Aniko Telkom University, Indonesia Author
  • Alif Noorachmad Muttaqin Telkom University, Indonesia Author
  • Muhamad Ivan Fadilah Telkom University, Indonesia Author

DOI:

https://doi.org/10.5281/zenodo.14715015

Keywords:

Manajemen Proses Bisnis (BPM), Perusahaan Teknologi Informasi, Efisiensi, Produktivitas, Implementasi BPM, Tantangan BPM, Inovasi Bisnis

Abstract

Dalam era pertumbuhan teknologi digital, Business Process Management (BPM) menjadi krusial untuk meningkatkan efisiensi operasional perusahaan IT. Paper ini menyajikan tinjauan sistematis terhadap penerapan BPM di perusahaan IT, mengidentifikasi praktik terbaik, dampak integrasi teknologi canggih (AI, Big Data, Cloud Computing), dan mengungkap tantangan operasional. Hasil penelitian menunjukkan bahwa BPM menjadi pendekatan strategis untuk menganalisis dan memperbaiki aktivitas bisnis dasar perusahaan IT. Integrasi teknologi canggih memberikan dampak positif, terutama dalam identifikasi kelemahan proses bisnis menggunakan Big Data. Meski demikian, tantangan melibatkan pemilihan alat BPM yang sesuai, resistensi praktisi BPM terhadap teknologi baru, dan integrasi yang kurang optimal dengan persyaratan IoT. Penelitian ini diharapkan dapat membantu perusahaan IT mengelola proses bisnis dengan lebih efektif di tengah tantangan perubahan teknologi yang terus berkembang.

Downloads

Download data is not yet available.

References

Ahmad, T., & Looy, A. Van. (2020). Business process management and digital innovations: A

systematic literature review. Dalam Sustainability (Switzerland) (Vol. 12, Nomor 17).

MDPI. https://doi.org/10.3390/SU12176827

Ahmad, T., & Van Looy, A. (2022). About a Process-Technology Fit for Process Improvements

in an Ambidextrous Environment. Lecture Notes in Business Information Processing, 436

LNBIP. https://doi.org/10.1007/978-3-030-94343-1_13

Awiti, J., Vaisman, A. A., & Zimányi, E. (2020). Design and implementation of ETL processes

using BPMN and relational algebra. Data and Knowledge Engineering, 129.

https://doi.org/10.1016/j.datak.2020.101837

Brumbulli, M., & Gaudin, E. (2020). An attempt to convert BPMN models to SDL. Proceedings

of the 12th System Analysis and Modelling Conference, SAM 2020.

https://doi.org/10.1145/3419804.3420265

De Vries, M., & Bork, D. (2021). Identifying Scenarios to Guide Transformations from DEMO

to BPMN. Lecture Notes in Business Information Processing, 411 LNBIP.

https://doi.org/10.1007/978-3-030-74196-9_6

Díaz, E., Panach, J. I., Rueda, S., & Distante, D. (2021). A family of experiments to generate

graphical user interfaces from BPMN models with stereotypes. Journal of Systems and

Software, 173. https://doi.org/10.1016/j.jss.2020.110883

Israwati, Y., & Legowo, N. (2022). Using The 7 FE Framework In Business Process Management

To Support Successful IT Project Management In Digital Banking (Vol. 9, Nomor 3).

http://jurnal.mdp.ac.id

Ivanchikj, A., Serbout, S., & Pautasso, C. (2020). From text to visual BPMN process models:

Design and evaluation. Proceedings - 23rd ACM/IEEE International Conference on Model Driven Engineering Languages and

Systems, MODELS 2020.

https://doi.org/10.1145/3365438.3410990

Kallel, A., Rekik, M., & Khemakhem, M. (2021). IoT-fog-cloud based architecture for smart

systems: Prototypes of autism and COVID-19 monitoring systems. Software - Practice and

Experience, 51(1). https://doi.org/10.1002/spe.2924

Kchaou, M., Khlif, W., & Gargouri, F. (2021). Application of Fuzzy Logic to Evaluate the

Performance of Business Process Models. Communications in Computer and Information

Science, 1375. https://doi.org/10.1007/978-3-030-70006-5_2

Kotsopoulos, K. I., Papadopoulos, A., Babathanasis, A., & Axiotopoulos, S. (2020). A research

in the design of augmented reality gamified mobile applications for promoting traditional

products implemented in ambient intelligence environment of small shops. 11th

International Conference on Information, Intelligence, Systems and Applications, IISA

2020. https://doi.org/10.1109/IISA50023.2020.9284418

Kozma, D., Varga, P., & Larrinaga, F. (2021). Dynamic Multilevel Workflow Management

Concept for Industrial IoT Systems. IEEE Transactions on Automation Science and

Engineering, 18(3). https://doi.org/10.1109/TASE.2020.3004313

Kubrak, K., Milani, F., & Nava, J. (2023). Digital Technology-Driven Business Process

Redesign: A Classification Framework. Lecture Notes in Business Information Processing,

476 LNBIP. https://doi.org/10.1007/978-3-031-33080-3_13

Kubrak, K., Milani, F., & Nolte, A. (2022). Process Mining for Process Improvement - An

Evaluation of Analysis Practices. Lecture Notes in Business Information Processing, 446

LNBIP. https://doi.org/10.1007/978-3-031-05760-1_13

Lüftenegger, E., & Softic, S. (2021). Supporting Manufacturing Processes Design Using

Stakeholder Opinions and Sentiment Analysis. IFIP Advances in Information and

Communication Technology, 632 IFIP. https://doi.org/10.1007/978-3-030-85906-0_13

Maulana, F., Fakhrurroja, H., & Lubis, M. (t.t.). Business Process Management and ServiceOriented

Architecture

Implementation

for

Root

Cause

Identification

on

Monitoring

Tools

(Case

Study:

XYZ

Company).

Ogbuachi, M. C., Podder, I., Bub, U., & Huseynli, M. (2021). A Framework for Quantifiable

Process Improvement through Method Fragments in Situational Method Engineering. ACM

International Conference Proceeding Series. https://doi.org/10.1145/3503047.3503535

Parusheva, S., & Pencheva, D. (2022). Modeling a Business Intelligent System for Managing

Orders to Supplier in the Retail Chain with Unified Model Language. Lecture Notes in

Networks and Systems, 224. https://doi.org/10.1007/978-981-16-2275-5_23

Pereira, R., de Vasconcelos, J. B., Rocha, Á., & Bianchi, I. S. (2021). Business process

management heuristics in IT service management: a case study for incident management.

Computational

and Mathematical Organization

Theory,

27(3).

https://doi.org/10.1007/s10588-021-09331-2

Pilipchuk, R., Seifermann, S., Heinrich, R., & Reussner, R. (2021). Challenges in aligning

enterprise application architectures to business process access control requirements in

evolutional changes. Proceedings of the 18th International Conference on e-Business, ICEB

2021.

https://doi.org/10.5220/0010511800130024

Pourbafrani, M., & van der Aalst, W. M. P. (2022). Interactive Process Improvement Using

Simulation of Enriched Process Trees. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics),

13236 LNCS. https://doi.org/10.1007/978-3-031-14135-5_5

Quantitative Measurable Concepts to Visualize Business Process Improvement. (2021). Journal

of Applied Business and Economics, 23(1). https://doi.org/10.33423/jabe.v23i1.4057

Sohail, A., Dominic, D. D., Hijji, M., & Butt, M. A. (2021). Competency driven resource

evaluation method for business process intelligence. Computers, Materials and Continua,

69(1). https://doi.org/10.32604/cmc.2021.018023

Van Der Aalst, W. M. P., La Rosa, M., & Santoro, F. M. (2016). Business process management:

Don’t forget to improve the process! Business and Information Systems Engineering, 58(1),

1–6. https://doi.org/10.1007/s12599-015-0409-x

Vargas, C. S., da Fontoura Vieira, J. F., Soliman, M., Marcon, É., & Marcon, A. (2021). A Model

to Integrate the BPM Life Cycle and the Design Thinking Process. Springer Proceedings in

Mathematics and Statistics, 367. https://doi.org/10.1007/978-3-030-78570-3_37

Vazquez-Noguerol, M., González-Boubeta, I., Portela-Caramés, I., & Prado-Prado, J. C. (2021).

Rethinking picking processes in e-grocery: a study in the multichannel context. Business

Process Management Journal, 27(2). https://doi.org/10.1108/BPMJ-04-2020-0139

Yanuarifiani, A. P., Chua, F. F., & Chan, G. Y. (2020). Feasibility Analysis of a Rule-Based

Ontology Framework (ROF) for Auto-Generation of Requirements Specification. IEEE

International Conference on Artificial Intelligence in Engineering and Technology,

IICAIET 2020. https://doi.org/10.1109/IICAIET49801.2020.9257838

Zuhaira, B., & Ahmad, N. (2021). Business process modeling, implementation, analysis, and

management: the case of business process management tools. Business Process

Management Journal, 27(1). https://doi.org/10.1108/BPMJ-06-2018-0168

ITEKNIK journal edition Vol. 1, No.2 July 2024

Downloads

Published

05-02-2025

Issue

Vol. 1 No. 2 (2024): July

Section

Articles

License

Copyright (c) 2025 Alaric Rasendriya Aniko, Alif Noorachmad Muttaqin, Muhamad Ivan Fadilah (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

BUSINESS PROCESS MANAGEMENT IN IT COMPANY: SYSTEMATIC LITERATURE REVIEW. (2025). SITEKNIK: Sistem Informasi, Teknik Dan Teknologi Terapan, 1(2), 57-67. https://doi.org/10.5281/zenodo.14715015

Share

Similar Articles

1-10 of 16

You may also start an advanced similarity search for this article.