AI Web-based Computer Service Management System at PUSCOM
DOI:
https://doi.org/10.5281/zenodo.16280893Keywords:
Service Management System, Artificial Intelligence, Chatbot, Web-BasedAbstract
This research aims to develop a web-based computer service management system with artificial intelligence (AI) integration at PUSCOM to address challenges in manual service management, such as customer data recording, service status tracking, and report generation. The problems faced by PUSCOM include potential data errors, loss of physical documents, and delays in performance evaluation due to manual processes. The research method used is the Agile SDLC approach, covering problem identification, data collection through interviews and documentation, functional and non-functional requirements analysis, system modeling using UML, NoSQL Firebase database design, interface design, implementation using Next.js and Javascript, and AI chatbot integration using Vercel AI SDK with the Google Gemini model. The research results demonstrate the successful development of a system capable of automating data recording, facilitating online service registration, managing products, and providing an AI chatbot to assist admins in report generation and real-time damage analysis. This system is proven to enhance operational efficiency, reduce manual errors, and support strategic decision-making at PUSCOM, contributing to improved service quality and customer satisfaction.
Downloads
References
AL-Zoubi, O. H., Shawaqfah, M., Almomani, F., Damash, R. A., & Al-Zboon, K. (2022). Photovoltaic Solar Cells and Panels Waste in Jordan: Figures, Facts, and Concerns. Sustainability (Switzerland), 14(20). https://doi.org/10.3390/su142013313
Ameen, N., Pagani, M., Pantano, E., Cheah, J. H., Tarba, S., & Xia, S. (2024). The Rise of Human–Machine Collaboration: Managers’ Perceptions of Leveraging Artificial Intelligence for Enhanced B2B Service Recovery. British Journal of Management. https://doi.org/10.1111/1467-8551.12829
Andrade, I. M. De, & Tumelero, C. (2022). Increasing customer service efficiency through artificial intelligence chatbot. Revista de Gestao, 29(3), 238–251. https://doi.org/10.1108/REGE-07-2021-0120
Dwi Saputra, R., Izwan Heroza, R., Indah, D. R., Meiriza, A., & Putra, P. (2022). DIGITAL INSTRUMENT FOR INFANT AND TODDLER MORTALITY REVIEW USING USER-CENTERED DESIGN METHOD. JURNAL RISET INFORMATIKA, 4(4). https://doi.org/10.34288/jri.v4i4.174
Enholm, I. M., Papagiannidis, E., Mikalef, P., & Krogstie, J. (2021). Artificial Intelligence and Business Value: a Literature Review. https://doi.org/10.1007/s10796-021-10186-w/Published
Ghumatkar, R. S., & Date, A. (2023). Software Development Life Cycle (SDLC). International Journal for Research in Applied Science and Engineering Technology, 11(11), 1162–1165. https://doi.org/10.22214/ijraset.2023.56554
Giancarlo, M., Cevallos, O., Lozano Jaramillo, G. A., Luis, J., Vélez, B., Irinuska, M., Zambrano, U., Diana, Lady, Montesdeoca, Z., Augusto, M., Palomeque, B., Alberto, G., Jaramillo, L., & Montesdeoca, D. Z. (2024). Implementation of Artificial Intelligence in Quality Management in SMEs: Benefits and Challenges.
Jaya, U. B., Amrullah, R., Megayanti, A., Yusta, A., Al-Khairiyah, S., Enggus, J., No, A., Cilegon Banten, C., Insan, S., Cilegon, U., Sultan, J. L., & Kav, A. T. (2020). SISTEM INFORMASI MANAJEMEN ASSET BERBASIS WEB ( STUDI KASUS : PT. KRAKATAU IT CILEGON ). 4(2).
Khasanul Huda, M., Izzadin, A., dan Penyiaran Islam, K., Penyuluhan Islam, B., Ushuluddin Adab dan Dakwah, F., & Islam Negeri Abdurrahman Wahid Pekalongan, U. K. (2024). IMPLEMENTASI ARTIFICIAL INTELLIGENCE DALAM MENINGKATKAN EFISIENSI DAN LAYANAN DI MARKETPLACE DIGITAL.
Miller, T. (2019). Explanation in artificial intelligence: Insights from the social sciences. In Artificial Intelligence (Vol. 267, pp. 1–38). Elsevier B.V. https://doi.org/10.1016/j.artint.2018.07.007
Nurkholis, A., Heidiani Ikasari, I., & Kunci, K. (2023). Peran Artificial Intellegence Dalam Sistem Informasi Manajemen. Jurnal Artificial Inteligent Dan Sistem Penunjang Keputusan, 01(01). https://jurnalmahasiswa.com/index.php/aidanspk
Pargaonkar, S. (2023). A Comprehensive Research Analysis of Software Development Life Cycle (SDLC) Agile & Waterfall Model Advantages, Disadvantages, and Application Suitability in Software Quality Engineering. International Journal of Scientific and Research Publications, 13(8), 120–124. https://doi.org/10.29322/ijsrp.13.08.2023.p14015
Samsi Wijaya, C., Wijaya, I., Tamim Shidqi, M., & Novita, D. (2023). ANALISIS IMPLEMENTASI ARTIFICIAL INTELLIGENCE UNTUK BISNIS: SYSTEMATIC LITERATURE REVIEW. Computer Science And Information Technology |, 4(2), 133.
Siau, K. L., & Wang, W. (2020). Artificial Intelligence: A Study on Governance, Policies, and Regulations. https://www.researchgate.net/publication/325934555
Singh, K. (2021). Agile Methodology for Product Development A Conceptual Study. International Journal of Recent Technology and Engineering (IJRTE), 10(1), 209–215. https://doi.org/10.35940/ijrte.A5899.0510121
Yang, S. (2021). Research and Implementation of Web-based Integrate Network Service Management System. IEEE Advanced Information Technology, Electronic and Automation Control Conference (IAEAC), 14–18. https://doi.org/10.1109/IAEAC50856.2021.9391039
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Muhammad Irvan Shandika, Kusnawi, S.Kom, M.Eng (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Share
Most read articles by the same author(s)
- Raffa Nur Listiawan Dhito Eka Santoso, Kusnawi, Optimization of Stress Classification Among Students Using Random Forest Algorithm , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 2 (2025): April
- Karisma Septa Kresna, Kusnawi, Performance Analysis of SVM and Random Forest Algorithms in the Case of the Influence of Music on Mental Health , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 2 (2025): April
- Tegar Wirawan, Kusnawi, Performance Analysis of Support Vector Machine and Gradient Boosting Machine Algorithms for Heart Disease Prediction , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 2 (2025): April
- RIYAN BAYU SATRIYA, Kusnawi Kusnawi, Random Search Optimization Using Random Forest Algorithm For Liver Disease Prediction , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 3 (2025): July
Similar Articles
- Cindy Muhdiantini, Mega Fitri Yani, Ibnu Zulkarnain, Trends and Innovations in CRM for Patient Management: A Literature Review , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 2 (2025): April
- Mega Fitri Yani, Cindy Muhdiantini, Syifa Nur Aini, Risk Management in Financial Technology: A Systematic Literature Reviewto Support Sustainability and Security of Digital Financial Services , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 1 (2025): January
- Ika Putri Puspitsari, Perencanaan Strategi PT. Paragon Technology and Innovation di Era Society 5.0 , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 3 (2025): July
- Daffa Shidqi Thamrin, Business Model for Effectiveness of Human-AI Collaboration Patterns in Digital Fiction Storytelling: A Systematic Literature Review , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 3 (2025): July
- Hasan Abdullah Muhammad, Fitri Adini Firdaus, Ni Ketut Mega Diana Putri, Customer Relationship Management (CRM) Strategy of PT ASDP Indonesia Ferry (Persero): A Customer Satisfaction and Digital Transformation Approach , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 2 (2025): April
- Nenden Eva Meilani Herlina, Sayyid Taufiq Abdulhafizh, Ihfan Aditya Ghafur, RD. Rohmat Saedudin, EVALUATING AND IMPLEMENTING BUSINESS MODEL BASED ON BPEL STRUCTURE: ASYSTEMATIC LITERATURE REVIEW , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 1 No. 1 (2024): January
- Farhana Zahra, Dzakiyyah Al Kaazhim, Putri Luthfiah Harmaya, Muharman Lubis, Organizational Impact of Knowledge Management on Innovation Intellectual Capital Research and Creativity: A Systematic Literature Review , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 3 (2025): July
- Mercy Kristina Possumah, Yulio Ferdinand, Neca Aqila, Muharman Lubis, Peran Manajemen Pengetahuan dalam Pengembangan Kompetisi dan Kinerja Pegawai di Perguruan Tinggi : Pendekatan Study Literature Review , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 3 (2025): July
- Muhammad Fauzan Nasrullah, RD. Rohmat Saedudin, Faqih Hamami, COMPARISON ACCURACY OF C4.5 ALGORITHM AND K-NEAREST NEIGHBORS FOR RAINFALL CLASSIFICATION , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 1 No. 2 (2024): July
- Putry Wahyu Setyaningsih, Putri Taqwa Prasetyaningrum, Implementasi Business Intelligence Untuk Menganalisis Jumlah Mahasiswa Baru Tahun 2024 di Universitas Mercu Buana Yogyakarta , SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan: Vol. 2 No. 1 (2025): January
You may also start an advanced similarity search for this article.
