Trends and Innovations in CRM for Patient Management: A Literature Review. SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan, [S. l.], v. 2, n. 2, p. 98–107, 2025. DOI: 10.5281/zenodo.15180642. Disponível em: https://rampublisher.com/index.php/SITEKNIK/article/view/35. Acesso em: 21 dec. 2025.